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  1. FAQ Le Temps des Cerises
  2. FAQ Le Temps des Cerises EN

FAQ Le Temps des Cerises EN

Account and benefits

  • How do I create an account?
  • I forgot my password
  • How do I delete my account ?
  • I’ve already set up an in-store customer account - how do I use my advantages on line ?
  • I have 10€ voucher, how can I use it ?
  • What are the privileges of our loyalty program ?
See all 8 articles

Items

  • What do the numbers 0, 1, 2, 3, 4, 5 mean?
  • Find my size
  • What is the length of my jeans?
  • Choose your jeans height ?
  • My size is no longer available

Shops

  • What do I need to know about ordering from the store ?
  • How do I reserve an item in store ?

Order and Payment

  • Are payments secured ?
  • I can’t place an order
  • How do I use my credit note ?
  • Has my order been validated ?
  • When will my account be debited ?
  • How do I get my invoice?
See all 11 articles

Delivery and Tracking

  • To which countries can I get delivery ?
  • What are the delivery charges ?
  • How can I have articles delivered ?
  • What are the delivery times ?
  • I want to track my package

Return and Refund

  • How do I return an item ?
  • What are the terms and conditions for returns ?
  • How long will it take to process a return ?
  • Will I have to pay costs to return my order ?
  • I have not received a prepaid label to return an item
  • How to make an exchange?

COLLABORATION VERONIKA LOUBRY

  • A story that lasts !
  • Why isn’t my item numbered?
  • Pre-orders – Useful Information
  • Can I cancel my pre-order ?
  • Why can’t I find this collaboration in-store?

Don't you find what you are looking for ?

Send an email
The Cherry Team usually answers you during the day.

Or by telephone on : +33 4 86 06 36 11

To process your request efficiently, please get your order number ready.

Our customer service is available from Monday to Friday, from 9:00 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:30 p.m.

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