A pre-order is different from a standard order, as payment is processed before shipment.
If you wish to cancel it, it is essential to contact us so that your request can be handled accordingly.
How to contact us:
📧 In writing: contact form
📞 By phone: +33 4 86 06 35 25
Our customer service team is available Monday to Friday, from 9:00 AM to 12:30 PM and 1:30 PM to 5:30 PM (CET).
Subject to approval, your pre-order may be cancelled, and you will be refunded directly to your original payment method.