1- Customer's account :
An account is required to place an order.
You won't be able to complete your purchase unless you have created a customer account and are logged in.
👉 To create your account, follow this link : Create my account
2- Technical issue :
If you are facing troubles with browsing or your order cannot be completed due to loading we advise you to :
- Use private browsing mode to avoid conflicts with browser extensions or settings.
- Clear your browser's cache and cookies by following procedure
- Try placing your order using a different browser (Google Chrome, Safari, Firefox, etc.).
3- Payment issue :
- If you are unable to authenticate your payment using the 3D Secure code or your banking app, we recommend contacting your bank directly.
- You can also try using another payment method (credit card, PayPal, etc.).
Once you have managed to order, you will receive an email to confirm it ! 🙂
If the problem persists, do not hesitate to contact us.
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