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  1. FAQ Le Temps des Cerises
  2. Order and Payment

Order and Payment

  • Are payments secured ?
  • I can’t place an order
  • How do I use my credit note ?
  • Has my order been validated ?
  • When will my account be debited ?
  • How do I get my invoice?
  • How can I cancel my order or change the delivery address ?
  • Why was my order canceled ?
  • My order is incomplete
  • The item I received is not conform or is defective
  • I received an item with an anti-theft device

Don't you find what you are looking for ?

Send an email
The Cherry Team usually answers you during the day.

Or by telephone on : +33 4 86 06 36 11

To process your request efficiently, please get your order number ready.

Our customer service is available from Monday to Friday, from 9:00 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:30 p.m.

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