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  1. FAQ Le Temps des Cerises
  2. Return and Refund

Return and Refund

  • How do I return an item ?
  • What are the terms and conditions for returns ?
  • How long will it take to process a return ?
  • Will I have to pay costs to return my order ?
  • I have not received a prepaid label to return an item
  • How to make an exchange?

Don't you find what you are looking for ?

Send an email
The Cherry Team usually answers you during the day.

Or by telephone on : +33 4 86 06 36 11

To process your request efficiently, please get your order number ready.


Our customer service is available in English and in French from Monday to Friday, from 9 am to 12:30 pm and from 1:30 pm to 5:30 pm.


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